During the spring of 2020, upon unveiling version 20.0, we launched a new licensing system for both our desktop and cloud applications. Regrettably, the service provider for our licensing solution fell short of their initial service commitments, resulting in occasional malfunctions of licenses that did not align with our anticipated or requested functionality. Such discrepancies are unacceptable to us, and we sincerely apologize for any inconvenience you might have experienced so far.
To avoid further problems, we have decided to build up our own brand-new licensing system.
As of December 8, 2023, we are introducing our new in-house licensing system based on AWS Cognito. It has been operational alongside the old system for several months already, and we will be discontinuing the old licensing system on the mentioned date.
Why do we change the system?
To begin, the upgraded system brings in a notably more robust, stable, and secure environment. Key improvements include:
- Enhanced security: The implementation of Multi-Factor Authentication (MFA), password complexity options, and additional security measures contribute to an increased level of protection.
- Scalability and robustness: Ready for substantial growth of license users and operations, particularly with Enterprise licenses, the system demonstrates heightened scalability and robust performance.
- Faster and reliable authentication: Experience faster and more dependable authentication processes for our applications, seamless seat releases, and many more.
- Improved license management: The new licensing system facilitates advanced license management capabilities, allowing us to develop features such as single sign-on that would further enhance user convenience.
- Structured product analytics: With the implementation of the new system, we can offer more insightful and actionable data regarding licenses and their users, enabling informed decision-making. In the near future, these data will be available in our .